Privacy policy

Last updated: 24/06/26

At King of Paws, we respect your privacy and are committed to protecting the personal information of our customers and our community. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, shop with us, interact with our brand, or participate in our community.

King of Paws is a luxury pet lifestyle brand dedicated to connecting people and their furry friends through premium pet clothing, accessories, toys, treats, homewares, gifts, and more.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, place an order, contact us, subscribe to our mailing list, or interact with King of Paws, we may collect personal information including:

Full name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Payment information (processed securely through third-party payment providers)
Customer enquiries and communication history
Reviews, feedback, photographs, videos, or other content you choose to share with us
Website browsing activity, including cookies and analytics information

We may also collect information provided when you enter competitions, promotions, giveaways, or sign up for exclusive offers.

2. How We Use Your Information

King of Paws may use your personal information to:

Process, manage, and deliver your orders
Provide customer support and respond to enquiries
Keep you updated about your orders
Improve our products, website, and customer experience
Send marketing communications, promotions, product launches, and special offers (where you have opted in)
Personalise your shopping experience
Manage competitions, giveaways, and customer interactions
Monitor website performance and improve our services
Prevent fraudulent activity and maintain website security

3. Email Marketing & Communications

When you subscribe to the King of Paws mailing list, you may receive updates including:

New product launches
Special offers and promotions
Events and brand updates
Pet-related content and community news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email or contacting us directly.

4. Customer Photos, Reviews & Social Media Content

At King of Paws, we love celebrating our furry customers and our community.

If you submit photographs, videos, reviews, testimonials, or tag King of Paws on social media, you give us permission to share this content across our website, social media channels, marketing materials, and promotional content.

We will only use content that you have publicly shared or provided permission for.

If you would like us to remove your content, please contact us.

5. Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

King of Paws does not store your full credit card or payment details.

Your payment information is handled in accordance with the privacy policies and security practices of our payment providers.

6. Sharing Your Information

King of Paws does not sell, rent, or trade your personal information.

We may share your information with trusted third parties who assist us in operating our business, including:

Website and ecommerce providers
Payment processing providers
Shipping and delivery partners
Marketing and advertising platforms
Analytics providers
Customer service platforms

These third parties only receive information required to provide their services and are required to handle your information securely.

7. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us understand how customers use our website, remember preferences, improve website functionality, and provide more relevant content and advertising.

You may disable cookies through your browser settings, however some website features may not function correctly.

8. Protecting Your Information

King of Paws takes reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration

While we take security seriously, no online system can guarantee complete security.

9. Third-Party Links

Our website may contain links to external websites, including social media platforms and partner websites.

King of Paws is not responsible for the privacy practices, content, or security of these external websites. We recommend reviewing their privacy policies before providing personal information.

10. Accessing & Updating Your Information

You have the right to request access to, correction of, or deletion of your personal information held by King of Paws.

If you would like to update your details or make a privacy-related request, please contact us using the details below.

11. Children's Privacy

King of Paws products are intended for purchase by adults. We do not knowingly collect personal information from children without appropriate consent.